Call Centre Agent

Customer Service Agent- Call Centre

We are looking for a customer service professional to join one of our enterprise clients in Mississauga! You will work with a large group of individuals in a fun environment fit for someone looking to orient themselves with banking. In addition to initial training, ongoing opportunities for further learning are always available. The team consists of both English-only and Bilingual analysts as well. This role will allow you to work on your customer service skills as well as improve their knowledge of this client's products/call center environments!

Working Hours: Call center is open from 7:30am-7:30pm Monday-Friday, 8 hour shifts. Morning shift is 7:30am - 3:30pm; Afternoon shift is 11:30am - 7:30 pm

Daily Responsibilities

  • Provide response to customer questions received via telephone calls, callbacks, emails, and help desk requests.
  • Provide technical and production support for various products and services, including incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.
  • Assist customers in trouble shooting and resolving issues during deployment and ongoing use of products & services, effectively diagnosing and working through complex problems with a high level of accuracy and with a focus on providing exceptional customer service.
  • Promote positive customer relations by consistently providing exceptional customer service and fostering trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions, and diligently searching for solutions when the answer is unknown
  • Escalate issues that are beyond the level of expertise through the appropriate channels.

Must Have Skills

  • 1-2 years of experience in a similar call center/customer service role fielding similar, user-based issues
  • Microsoft Office Suite, particularly Outlook
  • Experience using Internet Explorer within a Windows 10 OS

Nice-to-have Skills

  • Previous experience in a call center environment
  • Familiarity with ticketing systems (the one used in this role is relatively simple and easy to pick up)
  • Knowledge of how to do remote access work is a nice bonus

Soft Skills

  • Excellent oral and written communication skills- this is arguably the TOP skill for this role
  • Excellent problem solving skills
  • Good phone manner, customer service mentality
  • Positive attitude, particularly evident over the phone
  • Patient, particularly when fielding customer inquiries
  • Ability to thrive in a fast paced environment similar to this

Overview

Location(s) Mississauga, ON, Canada
Job Type Full-Time, Permanent
Work Hours 8h / week (07:30 AM - 03:30 PM)
Job Starts Immediately
Job Status Expired
Job ID #534674
Company The Select Group

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