ServiceNow Testing Consultant

Location Halifax

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

Job Description

Req ID: 86294
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a ServiceNow Testing Consultant to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).


  • Act as key point of contact for assigned scrum team
  • Maintain a high level of situational awareness regarding all activities relevant to meeting project schedules, SLA's, and providing regular status updates to management and relevant stakeholders
  • Manage comprehensive test coverage and the timely resolution of defects
  • Exhibit strong technical, problem analyzing and solving skills
  • Implement New Ideas and Proven Concepts from internal and external sources
  • Uses defect management (tracking, dispatching, analyzing, reporting) and communicate test results
  • Coordinates and coaches project teams regarding proper test procedure, review techniques for test basis testing and test case definition.

Key attributes

  • Excellent understanding of QA lifecycle and software lifecycle methodologies (Agile/Waterfall).
  • Hands on Experience with ServiceNow dashboard, reporting and performance analytics.
  • Confident and decisive, working well under pressure
  • Expertise in QA principles, best-practice patterns, and processes.
  • Strong Client Engagement
  • Results-oriented, energetic individual with attention to detail and desire to grow
  • Exceptional written and oral communications with direct experience managing communications with leadership, project sponsors, and stakeholders
  • Responsible for ServiceNow Test Strategy, Planning and Closure deliverables.
  • Hands on experience with ServiceNow integration & webservices, service catalogue, service portal and business rules.
  • Review and understand cross-system impact and able to Provide application risk analysis.
  • Work closely with Project Team to develop robust test plans for the ServiceNow platform
  • Good understanding of ServiceNow model, structure and work flow.
  • Strong knowledge of testing REST API and SOAP UI
  • Strong SQL Queries knowledge to perform backend database testing.

Basic Qualifications

  • 3+ years of ServiceNow experience
  • 3+ years' experience with QA Methodology and QA Validations to ensure the Quality Assurance Control
  • 3+ years' experience in creation and interpretation of business specifications and develop Test Plans, Test Scripts, Test Cases and Execution.
  • 2+ years' experience with QA Test Management tools and Testing tools, such as ALM, Jira and Jira Align etc.
  • Experience working with Agile/Scrum development processes/principles.
  • Experience in functional, regression, security and integration testing.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the 'Company') is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


Location(s) Halifax, NS B3J 3K1, Canada
Job Type Full-Time, Permanent
Minimum Education Bachelor's Degree
Job Starts Immediately
Job Status Expired
Job ID #533791
Company NTT DATA, Inc.

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