Training Manager, Clinical Service Desk

Location Vancouver

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

Job Description

Req ID: 60367
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Training Manager, Clinical Service Desk to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

NTT DATA, in collaboration with BC's Health Authorities, is establishing a Level 1.5 Clinical Service Desk. The Clinical Service Desk Training Manager will join our Clinical Service Desk (CSD) in Vancouver, British Columbia to support transition and steady state activities as NTT stands up services. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical end users across BC.

The Clinical Service Desk Training Manager is responsible for the development and delivery of all clinically-aware training to service desk agents as well as other members of the NTT support team providing services across BC. The Clinical Service Desk Training Manager has a deep understanding of technical/configuration aspects of clinical applications used in care settings, including but not limited to acute, ambulatory, community and/or long-term care.

The Csd Training Manager Responsibilities

  • Applies their knowledge to develop and continually evolve training material and tools for a broad audience of technical and non-technical users, drawing from and contributing to NTT DATA's global library of training assets.
  • Collaborates with the client application support leaders and personnel to understand the clinical environment and application use, specific to each organization.
  • Collaborates with NTT DATA service areas leaders to determine clinically aware training requirements
  • The Clinical Service Desk Training Manager is a member of the CSD's continuous improvement cycle.
  • The role includes providing feedback on agent calls, developing and delivering additional training as appropriate.
  • Contribute to the development, maintenance, quality of NTT DATA knowledge base. On regular intervals will participate / facilitate knowledge base reviews
  • The Training Architect support pre-sales and sales activities, as needed.


  • Bachelor's Degree
  • 3+ years minimum in a leadership role, in clinical application training and/or support, with applications used in acute, ambulatory, community and/or long-term care.
  • Highly organized with a proven ability to prioritize work in dynamic and fast paced environments
  • Proven presentation and communication skills, with ability to adapt to various learning styles for adult learners.
  • Demonstrates a service philosophy in all interactions with clients, clinicians and colleagues

Additional Preferences/Nice to Have's

  • Registered Nurse, clinical informaticist or equivalent experience
  • 2+ years in a training leadership role
  • Experience in EMR system integration with other clinical systems
  • Ideally, experience in one or more of the following clinical applications: Cerner, Procura, PARIS, Meditech

This is a permanent full-time opportunity based in Vancouver/Burnaby



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the 'Company') is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


Location(s) Vancouver, BC V6E 2K3, Canada
Job Type Full-Time, Permanent
Minimum Education Bachelor's Degree
Job Starts Immediately
Job Status Expired
Job ID #533793
Company NTT DATA, Inc.

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